SHIPPING & RETURNS
SHIPPING POLICY
TrapEaze (NZ) will only ship to a New Zealand address.
We will send you a confirmation email as soon as you place your order.
If this does not happen it is usually because you have entered an incorrect email address.
Order and Delivery
This will be subject to stock availability. If we anticipate that you will not receive the goods within that time we will advise the reason for the delay and the likely date of the delivery.
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Weekend or Public Holiday orders will be processed on the next working weekday.
Delivery Advice: Most deliveries are exceptionally prompt but:
We cannot give precise delivery times as it is dependent on the variable loads that couriers have and sometimes weather interruptions can also hamper deliveries. But at the risk of over-delivering on service, we just wanted to let you know your order will be shipped or trucked or maybe even hand-carried en route to you, the following working day after you place your order.
If you are rural or live out in the sticks, allow some additional time, just in case.
If your order does not arrive within 5 working days, please contact us at trapeazenz@gmail.com or phone on 0220 120 194
RETURNS POLICY
Returns
Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at trapeazenz@gmail.com and send your item to: 114 Irishtown Road, Thames 3500, Waikato
Shipping
Our products are shipped within 4-7 Days using the following carriers: , NZ Post. To return your product, you should mail your product to: 114 Irishtown Road, Thames 3500, Waikato.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.